Personal Conduct, Cancellation, and Course Policies

Please read the following important course policies before registering for a course at the Pure Intentions Coffee Skills Campus. Paid registration for any course indicates that the attendee has read and accepts all policies detailed here.

Please email us with any questions about any of these policies.

1. Schedule

Students should arrive at the Pure Intentions Coffee Skills Campus 15 minutes prior to scheduled class time. Students arriving more than 15 minutes after start time may not be admitted. Contact your course instructor in case of emergency or unforeseen circumstances. 

2. Cancellation

Students may cancel their registration up to 1 calendar week prior to scheduled class time for refund of course fees less a 15% processing fee. Registrations cancelled up to 48 hours prior to scheduled class start time are subject to a 50% cancellation fee. There is no refund for cancellation requests received within 48 hours of class start time.

All cancellation requests must be submitted by emailing us.

Students suffering from a cold, flu, or other illness may contact the course instructor up to 12 hours prior to scheduled class start time to reschedule to a future class session at no charge.

Courses may be rescheduled by Pure Intentions Coffee for reasons including but not limited to authorized trainer illness, insufficient course registrations, or circumstances that render the training site temporarily unfit for class activities (e.g. power outage). If a course is rescheduled, students may instead cancel their registration for a full refund all course fees paid. Pure Intentions Coffee will not be responsible for student travel expenses.

3. Personal Conduct

Pure Intentions Coffee is committed to providing a safe, comfortable, and accessible learning environment for all people regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, race, ethnicity, and/or religion (or lack thereof). We have a zero-tolerance policy for harassment, violence, or offensive behavior or actions. Attendees who violate this policy, do not follow critical safety instructions, or are otherwise disruptive may be removed from class at the instructor’s sole discretion without refund.

Many courses involve critically tasting coffee. Please avoid strongly scented personal products and be aware of personal hygiene and tobacco smell.

Attendees who violate this policy, do not follow critical safety instructions, or are otherwise disruptive may be removed from class at the instructor’s sole discretion without refund.

Additional Policies for Specialty Coffee Association Courses and Tests

4. Course Prerequisites

Most SCA classes build on the knowledge and skills presented in one or more prerequisite classes. Recommended prerequisites are listed in the description for each course. Contact us with questions about these classes or their equivalents.

Students considering Intermediate or Professional level courses must complete a pre-assessment survey before registration. Students should also complete any instructor-recommended supplemental learning activities before attending class.

5. SCA Course Certificate Testing

Registration for an SCA course includes an opportunity to take the associated tests for an SCA certificate. Attendees who wish to receive the certificate for a course must be registered as a learner with the SCA and provide their Learner ID number to Pure Intentions Coffee.

SCA policy limits each student to 2 attempts for written and practical tests. If a student is unable to pass after their second attempt, the entire course must be taken again. Please read the SCA’s Learners Rights document for additional details. No refunds will be given for students who choose not to take or do not pass the tests for a course

6. Practical Test and Re-takes

Effective May 2020, Foundation level courses no longer require practical exams. Intermediate and Professional level course schedules include one opportunity to complete practical exams onsite within the scheduled class time. Students that do not pass the practical exam may be offered one same-day re-take opportunity at the instructor’s sole discretion.

If the instructor recommends additional learning activities before administering a re-take, schedule and additional fees will be discussed. Note that since many tests require substantial preparation, teaching resources, and materials, prompt re-takes may not be possible.

7. Written Test and Re-takes

Effective February 2020, written exams for Introduction to Coffee, Foundation, and Intermediate courses are administered online by the SCA. These must be taken outside of scheduled class time and require the use of a computer with internet access. All students must read, accept, and adhere to the SCA’s Online Exams Policies (including Code of Conduct) and Learners Rights when taking these exams.

Shortly after the class is completed, the SCA will email instructions for taking this exam to the email address associated with the student’s online learner account. The student is responsible for confirming that they have provided the SCA with a current and accessible email address.

Any student who does not pass their first attempt at an online exam should contact their instructor to discuss any content questions before attempting their retake.

The student must pass the written exam within 3 weeks of course completion to receive course certificate. Pure Intentions Coffee is not responsible for students who do not complete or pass tests within the SCA’s timeframe.

8. COVID-19 reopening policies

Please see additional course policies that apply during COVID-19 reopening.

Questions?

Please email us  with any questions regarding these policies, future classes, or any aspect of the Pure Intentions Coffee Skills Campus program.

(Updated December 2020)